Refund Policy

Our commitment

We put real care into every guide. We want you to feel confident buying from us, and we back that up with a straightforward 30-day refund policy.

30-day refund

If you follow the protocol for two weeks and don't see improvement, email us within 30 days of your purchase and we'll refund you in full — no questions asked.

We also refund promptly for technical issues (you purchased but couldn't access the guide) and for duplicate purchases. In any of those cases, just email us and we'll take care of it.

When refunds are not issued

• Requests made more than 30 days after the purchase date.
• Claims that the content did not cure or treat a medical condition — our guides are educational, not medical treatment.
• Requests from accounts that have previously received a refund for the same product.

How to request a refund

Email hello@flowwellglp1.clinic with your name, the email address used at checkout, and your order or receipt number. We typically respond within one to two business days. Approved refunds are returned to your original payment method within five to ten business days.

Chargebacks

If you have a concern about a charge, please email us before initiating a chargeback with your bank. We're a small operation and chargebacks carry significant fees. We'll always try to resolve legitimate concerns quickly and fairly.

Contact

Questions about a purchase or this policy? Email us at hello@flowwellglp1.clinic.